Returns Policy

At Valbella Gourmet Foods we strive to provide our customers with the highest quality products and exceptional service. We understand that there may be circumstances where a return is necessary and our return policy is designed to address such situations on a case-by-case basis.

Return Eligibility

Returns will be considered on a case-by-case basis, taking into account the unique circumstances surrounding each request.

Process for Initiating a Return

Customers seeking to initiate a return are encouraged to reach out to our customer service team via email at shop@valbella.ca. We will carefully evaluate the circumstances and work with the customer to determine the appropriate course of action.

Potential Resolutions

Depending on the nature of the return request, potential resolutions may include but are not limited to:

  1. Replacement of the product with a similar item.

Refund or credit for the purchase price of the product.

Store credit for future purchases.

Contact Us

For inquiries regarding returns or to initiate a return request, please contact our team at shop@valbella.ca and provide as much information as possible, including order number, photos and a copy of your receipt.

Note: This return policy is subject to change without prior notice. We reserve the right to exercise discretion in all return matters.